Let's get you building.
Help with your account, orders, downloads, and getting started.
Open a support ticket.
Send your request here. We'll email you a private link to view and reply to your conversation.
A few quick answers.
How do I get my download?
Sign in with the same Discord account you used when purchasing, then open your account. If your order is missing, contact support with the order or payment receipt reference.
How do I link my Roblox account?
Go to account linking, sign in with Discord, and continue with Roblox. An account already linked to another profile cannot be added again.
My payment went through but I can't see my product.
Check your account and your payment receipt first. If it is still missing, contact support with the product name, purchase date, and receipt reference. Avoid making another purchase just to retry.
A script isn't working. What should I include?
Send the product name, the steps to reproduce the issue, and the relevant Roblox Studio error message. Remove private keys and credentials from screenshots or logs.
How do I ask about a refund?
Contact support privately with your order reference and an explanation of the issue. Support will review your request.
Help us help you faster.
Include your product name and order reference in a private message. Never share your password, account cookies, or full payment card details.